General Questions
When can I qualify for a new design on my app and church we
What happens to my church website if I decide to leave Church Websites UK?But on a serious note, clients leave Church Websites UK for a variety of reasons. We make sure that it is never because of our failure to deliver on what we say.
Once we receive a cancellation notice, we will export all of your content and data, making it available for you to download so that you can use your content on another website or with another service provider.
As a subscription based service, the website design remain the property of Church Websites UK.
But on a serious note, clients leave Church Websites UK for a variety of reasons. We make sure that it is never because of our failure to deliver on what we say.
Once we receive a cancellation notice, we will export all of your content and data, making it available for you to download so that you can use your content on another website or with another service provider.
As a subscription based service, the website design remain the property of Church Websites UK.
We will be sad to see you leave ohh yes!
Your app will continue to run until the end of its current billing period (e.g. end of your current billing month or year). Beyond this period your app will default to the locked screen. Apps that are in the Apple App Store and Google Play will be unpublished from both stores at this time.
Website Questions
From the moment we receive your purchase, we take no more than 3 weeks to build your site.
We will be working with you all throughout the project then present it to you as a complete site with standard page titles and place-holder images, ready for your text, images, logo and any other content to be added.
There are No hidden fees or charges!
We provide a set of ‘Add Ons’ which are additional features (e.g. our copywriting service) which are not included as part of our standard packages.
Add Ons can be purchased from our online store with a one off payment.
Yes!
You can change your package at any time by giving us notice.
We then make arrangements with you for your monthly subscription fee to change and make your new package features available.
Direct Debit. We use GoCardless to process all our payments securely via our online shop or if you’re upgrading we send you a secure link to sign up for Direct Debit. This needs to be set up for your site to remain active.
We offer domain names & hosting as part of our packages. If you don’t already have a domain name we will purchase your domain name for you and take care of renewal fees.
If you have an existing domain name, we will manage that domain name for you and hosting as well as taking care of the renewal fees on your behalf.
Yes!
Our team, is available to action your requests via our online support request form, as well as being available for telephone support during office hours.
We also provide document, video tutorials and webinars.
No!
Church Websites UK works to support various churches and ministries on a subscription based service, and you can cancel at any time.
Mobile Questions
Around ten days.
Once created, Church Websites UK we will submit your app to the iTunes Appstore or Android Market (as applicable) within 48 hours. It then takes about a week to gain approval. In the highly unlikely event that your app is rejected, we will work with you to make the necessary changes. With Church Websites UK mobile app, approval is guaranteed.
Looking to notify your church members/audience of an event or service reminder? Church Websites UK mobile app allows you to send "push notifications" right to your member’s iPhone or Android devices. Our advanced push notifications allows you to segment, use geo-fencing attached an event banner or link to a tab on your app.
You can access them via your admin panel, log into your account, locate the Messages menu and enter the information you want to send, the selecting the options of the message on the 3 step process and click send or schedule!
Your app will continue to run until the end of its current billing period (e.g. end of your current billing month or year). Beyond this period your app will default to the locked screen. Apps that are in the Apple App Store and Google Play will be unpublished from both stores at this time.